Privacy Policy
Last Updated [July 22, 2024]
Interface Website Privacy Policy
This policy describes the information gathering and dissemination practices of Interface, Inc. and its affiliates (collectively, “Interface”) for the website www.interface.com ("the Site"), any current or future mobile application controlled by Interface that provides a link to this policy (the “Mobile Application”), all interactive features, applications, widgets, social networks and social network “tabs”, and other online or wireless offerings that we control that post a link to this policy, whether accessed via computer, mobile device, or other technology or any associated content, material, or functionality contained on the Site or Mobile Application (collectively, the “Services” and, together with the Site and the Mobile Application, the “System”). Interface is committed to protecting your privacy online. Interface will not release any personally identifiable information such as your name, address, e-mail address, phone number or project information except as described in this policy. If users have questions or concerns regarding this policy, they should first contact eCommerce Project Leader, eBusiness for Interface via an e-mail addressed to [email protected] or telephone us at 1-800-637-6032.
What Information We Collect and Why
Our System uses various forms for customers and other visitors to request information and to order products and samples. As described below, we collect personal and project-related information from customers and other visitors primarily so that we may process their orders and requests, but also so that we may enhance our services to our System visitors, make each visit as pleasant and helpful as possible, and track trends and statistics. During the checkout process on our website, we ask for certain personal information (such as name, address, e-mail, telephone number and project information) which is necessary to process and ship orders or respond to requests. Personal information may be transmitted to contracted third parties for the purpose of shipping an order, sample or other items. We may also share or disclose information in order to conform to or comply with legal requirements, to protect the rights of Interface or to act under exigent circumstances to protect the personal safety of Interface personnel or the public.
The System may further collect non-personally identifiable information, such as type of browser, operating system, domain name, or IP address. Web servers automatically identify your computer by its IP address. When you visit pages on our System, our servers may log your IP address. We do not link IP addresses to any personally identifiable information. Your IP Address is used to gather broad demographic information only. A User Transaction ID may be created when you enter the System. This ID is used to keep track of your order and other requests.
Interface may also give users the opportunity to answer questions which assist us in our marketing efforts. It is optional for customers to answer marketing questions. However, we encourage our customers to answer these questions so we can provide a more personalized experience on our System.
Registration (Optional)
To most effectively use the System, a customer can complete our registration process. During registration, we may ask a customer to select unique identifiers (such as username and password) and provide contact information (such as name, email address, daytime phone numbers and shipping address). We may also ask registered customers if they would like to receive via e-mail special announcements or offers from us. Customers may opt-out of receiving such e-mail (see the choice/opt-out section below). Business partners and professional visitors requesting access to specialized content areas may be required to provide identifying information for verification purposes.
Cookies
Cookies are routinely used by most, if not all, E-commerce merchants, including Interface. Cookies are small blocks of text which are sent to your browser from a website. We use 'persistent' and 'non-persistent' cookies on our System to provide you with the best presentation of the information currently available. 'Persistent' cookies store text, which is available to us when you return to our System. 'Non-persistent' cookies are temporary information, which is eliminated once you close your Internet browser and/or shut down your computer. This information about the user enables us to track and personalize the System to enhance your experience. For instance, by setting a cookie on our Site, we can provide you with storage of items in your shopping cart or save the contents of projects created with our Tile Configurator between visits.
We also use certain pixels or other tracking technology to identify users who have landed on certain of our pages or interacted with our content. The pixels may store a cookie, which means that information about your visit to our System may be shared with the third parties who set the pixels.
These cookies can in no way be used by us or anyone else to get data from your hard drive, obtain your e-mail address or access sensitive information about you as an individual. Cookies must meet strict specifications to ensure that they are not used to compromise security. If a user rejects cookies, the user may still use our System although we will be unable to provide the user with the personalized experience we can offer using the cookie data. If you have any questions about our use of cookies, please send an e-mail to [email protected] or telephone Customer Service at 1-800-637-6032.
Security
Interface has security measures in place to provide protection against the loss, misuse and alteration of the information under our control. Strong precautions are taken to protect the information of the users of our Systems.
Your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, most web browsers will indicate the encrypted nature of your data in some readily identifiable fashion (e.g., the lock icon on the bottom of web browsers Netscape Navigator and Microsoft Internet Explorer becoming locked, as opposed to un-locked, or open, when you are just 'surfing').
While we use SSL encryption to protect sensitive information online, we also protect user information offline. All of the information of our System’s users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. Only those of our employees who need the information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices.
You are solely responsible for maintaining the secrecy of passwords, which may be issued to you and/or any account information. Please be careful and responsible whenever you are online.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Interface cannot warrant or ensure the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make commercially reasonable efforts to ensure its security on our systems.
If you have any questions about the security at our System, you can send an e-mail to [email protected] or telephone Customer Service at 1-800-637-6032.
Our System contains links to other sites. While we enforce our privacy policy with respect to information gathered on our System, we are not responsible for any information you provide to other websites you may access through links on our System.
Consent
By using our System, you consent to the foregoing collection and use of information by Interface. This policy may change from time to time, so please check back periodically.
California Residents
This portion of our Privacy Policy advises California residents of rights provided in the California Consumer Privacy Act (“CCPA”) and how to effectuate those rights by communicating with us. Please note, we will seek to verify your identity when we receive an individual rights request from you in order to ensure the security of your personal data.
Please direct any rights requests (as further described below) or additional questions you may have regarding this Privacy Policy via phone, email, or regular mail to:
[email protected]
Toll Free: 1-866-952-4093
PO Box 1503
LaGrange, GA 30241
USA
If you do, we will need to collect personal data and other information such as your name, email or transaction history in order to verify your identity. You may also authorize an agent to make a request on your behalf, who will need to provide similar information for verification. To designate an authorized agent, you must provide the agent with written permission to submit the request. We may require you to confirm that you have authorized an agent to act on your behalf and to verify your identity directly (subject to certain exceptions) as permitted by law. We may refuse a request if the agent does not provide adequate proof of their authorization.
Right to Deletion of Personal Data
California residents have the right to request the deletion of personal data as prescribed in Section 1798.105(a) of the CCPA. Interface may not delete some or all requested personal data if such personal data as required or allowed by applicable law. Upon verifying your identity and the validity of your request, we will delete your personal information from our records and instruct our service providers, affiliates, or third parties to delete your information as required by law . We may deny your deletion request if retaining the information is permitted under law.
Right to Correct
You have the right to correct inaccurate personal information that we maintain about you. Upon verifying your identity and the validity of your request, we will use reasonable efforts to correct your personal information as directed. In certain circumstances, we may not be able to satisfy this request depending on the nature of the personal information and purposes for maintaining it.
Right of Access: Right to Request Disclosure of Data Collection and Sharing Practices
You may request to receive details about how we collect, use, and share your personal data. Specifically, you may request to receive the specific pieces of personal data that we have collected about you.
You may also request to receive:
- the categories of personal data that we have collected about you,
- the categories of personal data that we have disclosed for a business purpose,
- the categories of sources from which we collected the personal data,
- our purposes for collecting that personal data, and
- the categories of parties with whom we share your personal data.
Right to Opt-Out of Sale
We do not and will not sell (as defined in the CCPA) your personal data.
We do not sell the personal information of individuals who we know to be under 16 years of age.
Right to not be Discriminated Against for Exercising CCPA Rights
We do not discriminate against you for exercising any CCPA rights, such as the access and deletion rights described above. If we choose to offer a product enhancement or financial incentive that is contingent on you sharing personal data, we will ensure that the value provided to us by that collection is reasonably related to the value of the product enhancement or financial incentive.
The below chart summarizes our collection, use, and disclosure of personal data:
| Types of Personal Data Collected | Source of the Personal Data | Purpose for Collection | Information Disclosed for a Business or Commercial Purpose? (Yes/No) | Categories of Third Parties (Which Does Not Include Service Providers) with whom the Personal Data is Shared. |
|---|---|---|---|---|
| Identifiers (e.g., name, e-mail, postal address, and phone number) | Information directly submitted by a consumer online or offline (such as at a trade show); information collected pursuant to a transaction; information collected through communications with our customer service department; and information collected from business partners. |
To deliver and provide our products and related services. |
Yes | Not disclosed to third parties. |
| Demographic Information | Information directly submitted by a consumer online or offline (such as at a trade show); information collected pursuant to a transaction; information collected through communications with our customer service department; and information collected from business partners. |
To deliver and provide our products and related services.
|
Yes | Not disclosed to third parties. |
| Professional or Employment Information | Information directly submitted by a consumer online or offline (such as at a trade show); information collected pursuant to a transaction; information collected through communications with our customer service department; and information collected from business partners. |
To deliver and provide our products and related services. |
Yes | Not disclosed to third parties. |
| Commercial Information (e.g., purchase histories) | Information directly submitted by a consumer online or offline (such as through a survey); information collected pursuant to a transaction; information collected through communications with our customer service department; and information collected from business partners. |
To deliver and provide our products and related services.
|
Yes | Not disclosed to third parties. |
| Consumer Preferences | Information directly submitted by a consumer online or offline (such as at a trade show); information collected pursuant to a transaction; information collected through communications with our customer service department; and information collected from business partners. |
To deliver the services and to analyze programming and application usage data.
|
Yes | Not disclosed to third parties. |
| Website Browsing Activity | Web tracking technology such as browser cookies, flash cookies, and web beacons. |
Website functionality, customization and security.
|
Yes | Third party web tracking providers (but only at your direction). |
Certain laws require that we indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. We do not monitor or follow any Do Not Track browser requests.
Choice/Opt-Out
We provide users with the opportunity to opt-out of receiving communications from us. To remove your information from our database so that you will not receive future communications please contact:
eCommerce Project Leader
[email protected]
InterfaceFLOR, LLC
PO Box 1503
LaGrange, GA 30241
USA
Change/Modify
Our System gives users the opportunity to change and modify information previously provided. You can access “Your Profile” once you are logged into the Site or Mobile Application and will then have the ability to submit required profile changes.
Contact Information
If you have any questions about this privacy statement, the practices of the System, or your dealings with the System, you can contact:
eCommerce Project Leader
[email protected]
Interface
PO Box 1503
LaGrange, GA 30241